Centre Coordinator

Position Overview: The WaterPonyz Centre Coordinator is responsible for managing the daily operations of our swim school, ensuring a smooth, efficient, and high-quality service experience for all participants. This full-time management role demands a proactive, organized individual capable of overseeing both administrative and operational tasks while maintaining the highest standards of customer service.

Key Responsibilities:

Customer and Administrative Management:

• Manage all customer communications, including phone calls, emails, social media inquiries, and portal interactions.
• Utilize the IClassPro system for generating reports, managing enrollments, processing payments, scheduling classes, and maintaining student accounts.
• Coordinate shifts, approve timesheets on Deputy, and arrange cover when necessary.
• Process invoices through Xero, manage stock orders from various suppliers, and oversee the centre’s inventory.
• Handle general administration tasks and coordinate social media activities across centres.

Staff Supervision and Training:

• Supervise staff compliance with logging and Skill Trees; oversee and train Deck Angels.
• Manage staff uniforms and maintain floating stock control.
• Provide leadership and ensure all staff adhere to WaterPonyz standards and safety protocols.

Operational Management:

• Conduct regular pool testing and maintain the plant room, including checks and backwashing.
• Ensure high-quality pool operations and maintenance.
• Step in to cover absent teachers or Deck Angels as necessary, and maintain cleanliness and upkeep of the centre.

Additional Responsibilities:

• Lifeguarding duties as required.
• Redeem Kidsport vouchers and update accounts.

Qualifications:

• Proven experience in a similar operational or managerial role, preferably in a customer service or educational setting.
• Strong leadership skills with the ability to train and manage a diverse team.
• Excellent organizational and multitasking abilities.
• Familiarity with relevant systems (IClassPro, Deputy, Xero) is highly advantageous.
• Strong communication skills and a customer-centric approach.

Why Join WaterPonyz?

• Be part of a passionate team dedicated to saving lives and creating confident kids.
• Opportunity to lead and make a significant impact on our community-focused swim school.

Locations:

• Multiple centres including Muchea, Floreat, Merriwa, Ocean Reef, Wangara, and Wanneroo.

Contact Information: For inquiries or to apply, please contact email and phone numbers for the relevant locations.

Floreat
floreat@waterponyz.com
(08) 6161 0455 or 0499 888 983
Shop 96/ 83 The Boulevard, Floreat WA 6014

Muchea
askmuchea@waterponyz.com
0408 987 112
30 Propagation View, Muchea WA 6501

Merriwa
askmerriwa@waterponyz.com
(08) 93052000
Unit 3/10 Hughie Edwards Dr, Merriwa WA 6030

Ocean Reef
askoceanreef@waterponyz.com
(08) 93008202
68 Constellation Dr, Ocean Reef WA 6027

Wangara
askwangara@waterponyz.com
(08) 64061923
26 Automotive Dr, Wangara WA 6065

Wanneroo
askwanneroo@waterponyz.com
(08) 93068155
2c/1387 Wanneroo Rd, Wanneroo WA 6065